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Late Payment Notice is Late?

New Poster

Late Payment Notice is Late?

I recieved an email two days ago (Oct 15th at 11pm), saying my last payment was missing. So I get on and figure out that my credit card expired and xfinity was the one place that I forgot to switch to the new one. So I pay the past due amount, then notice that I've already been charged a late fee because the bill is printed two days before the late payment notice was emailed. I got on live chat after that but was half asleep and after being 1st in queue for 10mins I closed it.

 

The last email I have from comcast was a reminder of my automatic payment processing soon, then 17 days later the late payment notice. Maybe the late payment notice should go out a little sooner?

 

Wonder if I get charged a late fee on the late fee if I wait for the next billing cycle at the end of the month to pay the 10 dollar late fee....

New Poster

Re: Late Payment Notice is Late?

Its nice to know that there is no fast way to contact comcast.

Official Employee

Re: Late Payment Notice is Late?

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you


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