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Is it possible to have your ETF waived?

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Is it possible to have your ETF waived?

Would xfinity waive an early termination fee in terms of a natural disaster? I'm located in Houston and my whole apartment got flooded out and I'll more than likely be relocated and moving in with some family so I wouldn't need my service. Would they waive the fee due to the circumstances or still charge the fee?
Official Employee

Re: Is it possible to have your ETF waived?

Hi atorresluna94,

 

For customers who were affected by the hurricane in Houston, we will allow them out of their contract and waive the Early Termination Fees on a case by case basis. If you need assistance, please send me a private message to protect the privacy of your account.

 

To send a private message, click on my name "ComcastChe" then click private message. 


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