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Irma relief

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Irma relief

I am a current customer staying at a Hotel because my home was damaged from Hurricane Irma. Will you guys be offering any relief for customers who can't use the service due to Hurricane damage?

Official Employee

Re: Irma relief

Hello neuburgc. 

 

We hope you and your loved ones are safe.

 

If you are experiencing a loss of XFINITY services due to severe weather conditions, please be aware that this could be the result of a local public power interruption and/or damage to our network that serves your neighborhood. We will work as quickly and safely as possible to restore your service, but please be aware that we typically must wait for local power companies to first restore power to your neighborhood and allow our teams into the area to repair our network. It is possible that power could be restored to your home but the XFINITY network serving your neighborhood is still affected, preventing XFINITY services from working. Local public power must also be restored at your home before XFINITY services can work properly.

The most effective way for you to get updates for active service events in your area and information about your Comcast service is to visit www.xfinity.com/MyAccount or use the XFINITY My Account app on your secure, Internet-enabled mobile device. Within My Account, you can opt-in for a free one-time text alert to receive a text message once service in your area has been restored.


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