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Inconsistent billing, No internet in the house and terrible customer service

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Inconsistent billing, No internet in the house and terrible customer service

I signed up with Xfinity to get away from another company that keeps raising their prices.  I was offered a great deal of cable, internet and home phone for $89 per month for two years and a $200 gift card after 90 days.

 

So far my after about 5 months, my bills have gone from $145 to $160 to $150. I have not had internet throughout my house for even one full day yet, although I have had technicians come to my house and call me a liar and threaten me because I told them what the salesman had promised.  I never received the gift card either.  The salesman had also told us to always call him if we ever need anything, now he won't call back and he ignores all text messages.  I have tried to call customer service and so far haven't gotten anywhere with them either.  I think it is time to go back to the other company.  I don't think I should be held accountable for the contract since Xfinity has never held up to their part yet.

Official Employee

Re: Inconsistent billing, No internet in the house and terrible customer service

Hi Bubba10415,

 

This isn't the experience we want for our customers. I'd like to review your account and help address all of your concerns. From billing to technical. Please send me a private message verifying following information: 

  • First and last name of the account holder
  • Primary phone number on the account
  • The street address associated with your services
  • Full account number

 

To send a private message click on my name "ComcastChe", then click private message me.


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