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I was charged $30 over my "normal" bill

New Poster

I was charged $30 over my "normal" bill

My promotion is about to end. I've called 3x and have gotten different responses from 3 different people. I would like to get the $30 removed and a new promotion plan.

Contributor

Re: I was charged $30 over my "normal" bill

Comcast's retention department should help you get back on a new promotion plan! I can understand your frustration here.

New Poster

Re: I was charged $30 over my "normal" bill

I just got off the phone with them. She couldn't help me at all.

Official Employee

Re: I was charged $30 over my "normal" bill

Hello beagle261. I can assist you with promotional offers that may be available to your account. Please send me a private message and include your full name, service address, and account number so I can access your account. 


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