Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,593

members

1,412

online

29,003

topics

Top

I cancelled my Xfinity Account and Still received a Bill

Regular Visitor

I cancelled my Xfinity Account and Still received a Bill

I contacted Xfinity 2-3 weeks before my bill cycle was over and cancelled my account and they said no problem i had 15 days after my account was closed to return the equipment never mentioning that my account closes after i returned all of the equipment. Around a week before my account was to be completely closed a xfinity representative called me and tried to get me to buy back into one of thier plans and I told him that I would have to think about it and call him back but for now i was still cancelling my account. I checked my account on the day of the final day and I see that i had a bill online. I called them right away and they said it was a mistake and that i shouldn't worry about it. I was going to return thier equipment as per thier 15 day grace period and Hurricane Irma hit and I called right away and they said it was ok that I returned the equipment the following week. After the frustration of Hurricane Irma I returned thier equipment on time and then I checked to see if I owed anything and wouldn't you know it. I was billed what seems like 2 billing cycles. i called and told them what happened and basically was told that they couldn't do anything that service ends when equipment was returned and I told them that that's not what they told me when I spoke to the agent when i cancelled they agent had told me i could return 2 weeks after the cancel date which Aug 24 or 25. I called several times and was told I still had a bill. This is frustrating especially when have gone through a hurricane and trying to do the right thing. If this doesn't get resolved ASAP I will complain to the FTC.

Official Employee

Re: I cancelled my Xfinity Account and Still received a Bill

Hello nycjr. I can assist with an account review of your service disconnection and final bill. Please send me a private message and include your full name, service address, and account number so I can access your account. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: I cancelled my Xfinity Account and Still received a Bill

I sent you my information and still no response.
Regular Contributor

Re: I cancelled my Xfinity Account and Still received a Bill

Hello nycjr,

 

I apologize for any confusion as I am responding for ComcastJoeTru. Your information was received verifying your account. I am not showing multiple billing cycles on your account but I am seeing the remaining balance for service in the month of August that $107.99. As your disconnect request was submitted in September this balance may still be valid. Would you please verify the balance that you are seeing verse the reaming balance I am seeing? Thank You




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon



Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 3 replies
  • 653 views
  • 0 kudos
  • 3 in conversation