Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,720

members

1,602

online

29,029

topics

Top

Hurricane Irma Outage Credits

ANSWERED
Frequent Visitor

Hurricane Irma Outage Credits

Is there anyway to find out when I will receive the hurricane Irma outage credit? I filled out the https://www.xfinity.com/Florida-form around 09/15/2017 for a credit. I got a call from a Comcast customer service representative a couple days later. They confirmed I would be getting a credit from the starting date of 09/06/2017 through the outage period. They said it would take 1-2 billing cycles to receive the credit. I'm pretty sure they already went by unless September wasn't counted.

Accepted Solution

Re: Hurricane Irma Outage Credits

Got help from Comcast Cares on twitter, Thank you

View answer in context
Highlighted
Frequent Visitor

Re: Hurricane Irma Outage Credits

Got help from Comcast Cares on twitter, Thank you

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 306 views
  • 0 kudos
  • 1 in conversation