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How to dispute a comcast debt on credit report

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How to dispute a comcast debt on credit report

My husband had Comcast account in 2013 he moved out of his place and called Comcast to close the account. He also returned the box. After a while he got a bill from Comcast, went their office and showed them all the documents. He was told that everything was fixed and he didn’t have to worry about it anymore. But after a while he received a call from collections. He went to the office and for the second time they checked the documents and said they fixed the issue. Now after 4 years a Comcast debt is on his credit report and this is hurting our plans to buy a house badly. I am sure that this is about the same bill because after that I came back to the town and we used my account so he never had an account since then. Unfortunately, we did not keep the receipt of returning the box. We have called and visited the office multiple times. For some reason they are not able to see his account. It is interesting that they can see the debt but no access to the account!! After all the back and forth, they said the only thing that they can do is to send us all the bills through mail so that we bring the bills and the move-out documents to an office to review again. Now we are waiting for the mail. Our lender wants us to get a letter from Comcast explaining all that but since no one in Comcast was familiar with such a letter I am not optimistic that we can get it after we show them the bills and the documents.

It’s been 6 years now that we are Comcast customers. We were not always satisfied with Comcast because once awhile Comcast showed us how disorganized and dysfunctional it can be. But we continued to be their good customers! Now, what Comcast is doing is another level of damaging people’s lives!

I was wondering if there is any other way to fix this problem. Or there is any one in Comcast that I can contact who is more responsive and responsible.

Thanks

Official Employee

Re: How to dispute a comcast debt on credit report

Hello NHomayounfar. I can assist with reviewing the account records and also perform any necessary equipment research tickets to ensure the status of the account is accurate. Please send me a private message and include your full name, his full name, his old service address, and his old account number so I can assist.


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