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Hard to believe

Regular Visitor

Hard to believe

I have been a customer since 1996. I am in the process of finding a comparable internet and cable provider in my area. I will cancel my services with Comcast in the next few days unless the following billing mistake is rectified before I can identify such provider and get a satisfactory deal with them. 

I am being charged a $60 service fee for the replacement of a faulty cablecard, property of Comcast, which I am renting. Two things are unconscionable here:

-That I am forced to pay for the repairing/replacement of equipment which belongs to the provider and is indispensable for the delivery of the services for which I am already paying.

-That Comcast is willing happily —per the customer service technician— to lose someone who has been a customer for 21 years over a wrongful $60 charge.

This is really the stuff of an awesome mafia movie and/or an equally awesome class action lawsuit.

 

Can anyone provide the email address of either someone high enough on xfinity corporate or, in lieu, a good class action lawyer? (I am only half joking about the lawsuit, this is quite ridiculous)

New Poster

Re: Hard to believe

Part for comcast is to get every dollar they can. THEY don't care how. And why would anyone go back to them?
Regular Contributor

Re: Hard to believe

Hello Murci,

 

I apologize for any frustration this has caused you. I would like to investigate this for you to see what I can do. Would you please verify your account with me by sending a private message with your name, phone number, and service address so I can begin? Thank You




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