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Extra Charges

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Regular Visitor

Extra Charges

I have tried for the past 2 days, numerous times, to contact Comcast by phone, with no success.  I have been placed on hold for well over an hour, over the two days. 

 

In November I received a flyer for a new promotional rate.  I called the number and requested the change.  I was told what the charge would be and what the change would be.  However, they also added digital Outlet fees of 13.90 to the account.   I was not told of this addition and would like it reversed and eliminated.

 

How do I contact Comcast, to talk to an advisor, to get this solved.  Is there a number other than 1-877-842-6622 that will get me through to comcast?

 

Eileen 

Accepted Solution

Re: Extra Charges


biffnbop wrote:

I have tried for the past 2 days, numerous times, to contact Comcast by phone, with no success.  I have been placed on hold for well over an hour, over the two days. 

 

In November I received a flyer for a new promotional rate.  I called the number and requested the change.  I was told what the charge would be and what the change would be.  However, they also added digital Outlet fees of 13.90 to the account.   I was not told of this addition and would like it reversed and eliminated.

 

How do I contact Comcast, to talk to an advisor, to get this solved.  Is there a number other than 1-877-842-6622 that will get me through to comcast?

 

Eileen 


I am requesting that a Moderator read your post.  PS  Love your username!

View answer in context
Gold Problem Solver

Re: Extra Charges


biffnbop wrote:

I have tried for the past 2 days, numerous times, to contact Comcast by phone, with no success.  I have been placed on hold for well over an hour, over the two days. 

 

In November I received a flyer for a new promotional rate.  I called the number and requested the change.  I was told what the charge would be and what the change would be.  However, they also added digital Outlet fees of 13.90 to the account.   I was not told of this addition and would like it reversed and eliminated.

 

How do I contact Comcast, to talk to an advisor, to get this solved.  Is there a number other than 1-877-842-6622 that will get me through to comcast?

 

Eileen 


I am requesting that a Moderator read your post.  PS  Love your username!



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Regular Visitor

Re: Extra Charges

Thank you CCCarole,  I did get a phone call from Michael, {A real person, not a recording : ) } and he has resolved this issue.  I appreciate your, (and Michael's) help.
Regular Visitor

Re: Extra Charges

I was given a number to the Solutions Dept. to deal with a billing problem.  I have not tried it yet.  It is 800-934-6489

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