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Error when trying to access my plan details

Regular Visitor

Error when trying to access my plan details

I've just submitted an order for a new package since my current Internet package ends by September. After that, when I try to access the "manage your plan" from the bottom of account overview page, I get directed to a webpage saying "We’re sorry, it looks like you'll need some help completing your order."

Screen Shot 2017-08-11 at 6.08.58 PM.png


Can anyone solve this for me? Thanks

New Poster

Re: Error when trying to access my plan details

They told me to try this link, failed.

Then told me to clear cache and cookies, failed. Told him/her I did this with 2 other pc's.

Then told me to contact this number, different than what it displays.

"So in that case what can I do for you , I am going to escalate your concern , We have a dedicated department to handle this issues, you can reach them by calling on 1800-934-6489

I would request you to please call on above number they will help you with your concern"


I havent done it yet but if you do, plz tell me the results. Smiley Happy

New Poster

Re: Error when trying to access my plan details

I'm getting the same thing!  It's so frustrating.  I called the number and spent 25 minutes on the phone with someone from India.  I had to have them repeat what they were saying constantly.  If you figured out what the problem is, please post.  Thanks!

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