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Error viewing Shop/Upgrade portion of site *Broken*

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Error viewing Shop/Upgrade portion of site *Broken*

This issue has been ongoing for over 4 weeks.

 

I've called Xfinity multiple times to fix this issue, it hasn't been resolved.  It was escalated but I never got a call back.

 

Anytime I click the Shop/Upgrade link I get the screenshot below.  I tried Windows 10 / macOS Sierra.  I tried Firefox/Chrome/IE/Safari.  I connected via home and work internet connections.