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Error While trying to pay my bill

Regular Visitor

Error While trying to pay my bill

Hi,

I can sign in to my account but as soon as I try to view or pay my bill I get a popup that says  "Sorry A communication error has occurred.  We have been notified and are looking into the issue."  I have tried three different browsers and two different operating systems and in all cases I get the same error.  I was able to pay this months bill over the phone but I would like this fixed so I can continue to pay my bills on line in the future.  I used your chat like to report this problem and they assured me that it was fixed but it still doesn't work.  Any help would be appreciated.

Frequent Visitor

Re: Error While trying to pay my bill

Same exact thing has been happening to me for a week now.  Oddly enough, the "sign up for automatic payment" message is always present.  I wouldn't put it past Comcast to jack up the online payment feature as a means to get customers to sign up for automatic payments.  Then they can just have access to your money whenever they want.  Oh, and if the make a mistake, good luck trying to prove it and get your money back.  

Official Employee

Re: Error While trying to pay my bill

Hi travtek, I have responded to your private message.

 

Thank you


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New Poster

Re: Error While trying to pay my bill

I too am having the exact same problem - also for over a week. No reason why comcast reply shouldn't be public on this. Hopefully their solution isn't "sign up for auto-pay". Either way, it would be nice to fix it, so nobody gets delinquent charges! Also, if (since) this appears to already be a known issue, why not post it on the site where the trouble is occuring, so we don't have to keep checking over and over (and over and over) and get the same error message? :-)

 

Thanks in advance for fixing it!

Frequent Visitor

Re: Error While trying to pay my bill

THANK YOU!! It's like a scavenger hunt just to find out how to pay your bill.  Over a week for me too and still no answer. 

Official Employee

Re: Error While trying to pay my bill

Hi travtek, thank you for working with me via private message and glad that after I sent a refresh to your account, you were able to access your bill.  If you have any questions or concerns in the future please let us know.

 

Additionally if anyone else here is having issues when trying to view their bill but still able to log in to my account without error, please send me a private message with your account information.

 

Thank you


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New Poster

Re: Error While trying to pay my bill

I also am getting the same message about a communication error whenever I try to pay my bill (any browser). Is there a solution to this problem?

 

Contributor

Re: Error While trying to pay my bill

I'm having the same problem.  I also tried clicking the link for quick bill pay and get "Data service failure. Please try again. If the problem persists, please try again later. (MA-0009)"

New Poster

Re: Error While trying to pay my bill

Hi Phil-- I'm having the same problem too. Can you refresh my account? Thank you.

Official Employee

Re: Error While trying to pay my bill

Hi all, are you getting this error across multiple browsers when trying to pay your bill online?

 

Thank you


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New Poster

Re: Error While trying to pay my bill

I'm having the same problem and it's on multiple browsers.

Official Employee

Re: Error While trying to pay my bill

Hi Rochalor,

 

Are you still having problems paying your bill online? If so, please send me a private message verifying the first and last name of the account holder, the phone number, street address, and the account number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.


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