Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,690

members

450

online

30,005

topics

Top

Equipment rental

New Poster

Equipment rental

Why am I still being charged for Router rental that I own. Bill is 39.99 for internet and 72 cents tax and Charge is $50.71. Great adding machine! Router is labeled "OWNED'. You might want to check your next statement for accuracy.

Service Expert

Re: Equipment rental


Codewheel wrote:

Why am I still being charged for Router rental that I own. Bill is 39.99 for internet and 72 cents tax and Charge is $50.71. Great adding machine! Router is labeled "OWNED'. You might want to check your next statement for accuracy.


hi, I moved your post to the billing area of the forum. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Equipment rental

Hi, Codewheel - Apologies for this mistake. I checked your account and I see a credit has been applied. The rate codes are correct as well. Please let me know if you have any questions. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 309 views
  • 0 kudos
  • 3 in conversation