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ETF Fee

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ETF Fee

Hi,

I sign up for the "Blast Tier" internet on MARCH 2017 with a promotion price of $49.99 for 12 months.  I am planning to move and no longer need this, Do I have an ETF?  I check my legal agreement and contract and it doesnt mention anything about ETF in my account term of service.  If I do cancel, do I also have to pay the difference from the promotion price to the regular for the months I already have paid?

 

Thanks

Service Expert

Re: ETF Fee

For correct information regarding Early Termination Fees please see here.




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Official Employee

Re: ETF Fee

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you


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New Poster

Re: ETF Fee

I have seen the documentation that describes when Comcast can and cannot charge an Early Termination Fee, but I can't find anything that tells me how much the fee is.  Is this published somewhere, or is it something that's just made up on the spot?

Official Employee

Re: ETF Fee

Hello MikeTheHammer2. If you entered into an agreement with Comcast, your Minimum Agreement Terms will detail what the Early Termination Fee is.

 

If you are uncertain if you are in an agreement, you can locate that following these steps: https://www.xfinity.com/support/account/my-account-find-contract/


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