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Downgrading service while under contract

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Downgrading service while under contract

I would like to lower my service due to income dropping. I am under a contract so am I allowed to do this without paying additional fees?
Official Employee

Re: Downgrading service while under contract

Hello Jmontes215, great question. If you are in a contract you can downgrade at anytime without the charge of early termination fees. If you were to disconnect your services completely, you would be charged. I would be happy to explore some options for you to lower your rate. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


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