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Deposit applied to Bill without permission

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Deposit applied to Bill without permission

Why was my deposit applied to my bill with out permission. It is nice to see a few cents credit on the account, but does this noe mean if I want to close my accountt I won't get it back. I would have preferred to get the money back rather than have it just placed on my bill especially when I have been calling every month because something is wrong with my bill or service.
Official Employee

Re: Deposit applied to Bill without permission

Hello Scorpio89. We apologize for any miscommunication when you paid the deposit. This is a standard billing practice. If you have been experiencing an issue with your bill or if you believe it is wrong, I can help review this with you. Please send me a private message and include your full name, service address, and account number so I can assist you. 


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