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Deals for existing customers

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Deals for existing customers

On September 2, 2017 I have received a call from 720-463-5465, the person (whose name I don't remember) said he is a Comcast representative. The representitive knew exact days of my 1 year agreemant complition dates, my name, email, address, etc. He suggested me to update to different plan with same internet speed + TV at no extra charge, for the same monthly price I'm paying currently (which was $49.99). 

After our conversation the Comcast representative said he will be sending out text with detailed information before upgdaring my plan. However, I've never received text and beleived it should upgrade automatically. 

Recently, while cheking my xfinity account I found that my bill has increased.

 

Who can assist?

Accepted Solution

Re: Deals for existing customers

Hello, and thank you for reaching out to us. I would be happy to assist you from here.Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.

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Official Employee

Re: Deals for existing customers

Hello, and thank you for reaching out to us. I would be happy to assist you from here.Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


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