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DAY 2--Trying to Get a Response from a Comcast Employee

Frequent Visitor

DAY 2--Trying to Get a Response from a Comcast Employee

I am about to contact Comcast because I am at the end of my 2 year contract.  I am in the Nashville area, have triple play am currently on HD Preferred plus (which includes HBO which I want to keep).


What is the best deal I can expect in my area for similar service?

 

I have been a Comcast cable customer since Comcast came to Nashville in 1980-ish and an Internet customer since they started as @home in the late 90s.

 

I would like to remain with Comcast, but with al the other options, I want to be sure I can get a better rate that what my bill will be going up to.  Especially given the fact that our service has been worse and more irregular over the last 6 months than it ever has been.

 

Could one of the Comcast employees let me know what my options are?

Frequent Visitor

Re: Customer Retention/ Loyalty Price Adjustments

I am about to contact Comcast because I am at the end of my 2 year contract.  I am in the Nashville area, have triple play am currently on HD Preferred plus (which includes HBO which I want to keep).


What is the best deal I can expect in my area for similar service?

 

I have been a Comcast cable customer since Comcast came to Nashville in 1980-ish and an Internet customer since they started as @home in the late 90s.

 

I would like to remain with Comcast, but with al the other options, I want to be sure I can get a better rate that what my bill will be going up to.  Especially given the fact that our service has been worse and more irregular over the last 6 months than it ever has been.

 

Could one of the Comcast employees let me know what my options are?

Official Employee

Re: Customer Retention/ Loyalty Price Adjustments

Hi @ericbro,

 

I can assist with a review of the promotional offers available to your account. Please send me a private message and include your full name, service address, and account number so I can access your account. 


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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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