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Customer support/Bill pay

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Customer support/Bill pay

I canceled my high speed on October 10, 2017. I went into an XFINITY store, returned all my gear, and paid off the entire balance. The rep insured me that I was all paid out and my services were through. I cancelled because I was moving and my friend already had Comcast high speed internet. I've been getting charged for services I don't have/use to this day. I get a phone call everyday. I have talked to 2 more people saying my cancellation hasn't gone through yet but that I shouldn't be charged. Yesterday I answered again this time they said even if I cancelled I still owe $248 for the last couple of months which doesn't make sense because I had already cancelled. I'm not paying for 3 months of high speed that I don't even have the gear to use. I can't even cancel, im considering cancelling my high speed at my new place because this is ridiculous.

Official Employee

Re: Customer support/Bill pay

Hello @ScottBrad. I can assist with researching your account disconnection and account balance. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


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