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Customer Retention

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Customer Retention

My 2 year contract will expire in 30 days.

 

I attempted to continue my internet service with Xfinity through customer service this afternoon with out success.

 

After being transferred several times, the line was disconnected. No one returned my call.

 

Subsequently, A quick google search revealed an alternative service provider available to me in my area. CenturyLink offers up to 140Mbps for only $55 / month.

A-Internet-option.jpg

 

 I'm currently only getting 105Mbps with "HSD Blast Pro"  

A-Internet-option1.jpg

 

I'm posting this here as a last ditch effort to maintain my internet service at a reasonable rate. Otherwise, I really don't care where I send my monthly payment.

 

Thanks for your consideration,

 

Dave

Official Employee

Re: Customer Retention

Hi Dave, we would hate to see you go, could you please send me a private message with your account information (name on account, address and account number) and I will gladly review current promotions with you.

 

Thank you


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