Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,065

members

1,454

online

28,907

topics

Top

Consistently Being Charged for Own Equipment

New Poster

Consistently Being Charged for Own Equipment

Numerous times now we have had to call and get adjustments on our bill for a modem we own. Last time my husband was told that even though we own the modem, there is a separate change because we also have digital voice. Couldn't get the money for the modem, so is Comcast just making up reasons to charge $10/month?
Official Employee

Re: Consistently Being Charged for Own Equipment

Hi ReallyComcst, I can assist you with this concern as well as your DVR charges. Can you please reach back out to me on your original thread so that we can get this taken care of? http://forums.xfinity.com/t5/Billing/Anyroom-DVR-Service/m-p/3001129#M105502 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 247 views
  • 0 kudos
  • 2 in conversation