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Comcast should be better at credits for natural disasters...

New Poster

Comcast should be better at credits for natural disasters...

You  know who didn't have service and when. Why should we have to fill out forms and beg to not pay when we didn't have service? If you truly cared about your customers, like you say you do, we'd all have credits already. 

Do you think we're all stupid? That we don't know your systems monitor who has service when? You can tell me there's an outage in my area, but you can't automatically credit me for it? Like we all don't know you're hoping for the people who don't say or do anything, who don't ask for a credit. Why would you possibly credit your customers when their's a chance you could keep someone's money?

For a company so large, you're really quite sad in the customer service department.

Official Employee

Re: Comcast should be better at credits for natural disasters...

Hello EOdell78. We apologize for any inconvenience. We certainly value your business and want to adjust your bill to remove any charges for the time you were unable to use your service during the recent hurricane. I have received your private message on this matter, and I have responded. 


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