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Comcast Cannot Remove Overcharge

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Comcast Cannot Remove Overcharge

Last month my bill from Comcast seamed higher than normal so I placed a call to the billing departing to investigate. After speaking with billing, it was found that I was being changed again for a previously paid amount and $14.73 would be adjusted from my account. The representative said that I would now pay the $170.71, that I should be paying, which included installation of the gigabit service. Seems like case solved to me.

 

This month I received a bill that was higher than normal which included a carryover of $14.73. So, it was not adjusted as promised. I called billing again and the representative said that they would remove it off my bill. He placed me on hold for the second time and about 30 seconds later I was automatically transferred to tech support. Tech support sent me back to billing but to a different person. I had to start all over again. This time the representative said that the only way I can remove the $14.73 was to pay that and my normal bill. The $14.73 will show up as a credit on next month’s bill. What! That does not sound correct to me. Are you telling me that I must pay to be adjusted? What if it was a $200 mistake; would I have to pay to correct that?

 

A company as big as Comcast should have a sophisticated enough system to make an adjustment on the fly. Yes, I know that $14.73 it not a lot to fuss about but it is the principal of the matter that Comcast should be taking care of their own mistakes and not making customers mop up the mess. I suppose I will be carrying over $14.73 until someone smart enough in the company can figure out how to develop software smart enough to make an adjustment.

Official Employee

Re: Comcast Cannot Remove Overcharge

Hello marks800. After a credit gets entered on your account, the adjusted balance will usually reflect after 72 hours. The billing statement however, will not be reprinted or re-issued to show the adjustment. The credit adjustment will be added and printed on your next month's bill. I can help review your account to ensure the credit you were promised, was entered on your account. Please send me a private message and include your full name, service address, and account number so I can assist you. 


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