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Collections on credit report

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Collections on credit report

Collections account on my credit report. I am in the process of buying a house. I was advised that there was an account on my credit report from an old Comcast account at an apartment  in shared with others. I moved and ended the service and the account has been paid in full.  This bothered me cause I am currently a Comcast customer using home & Model services. I've contacted a representative several occasions and they all informed me that the collections account will be removed from my credit report. Well I've been informed by the bank it's still there. I need to know what can be done to correct this or should I discontinue being a valued customer 🤔

Official Employee

Re: Collections on credit report

Hi Drogan319,  I am showing you called after posting here were the able to get this addressed for you?

 

Thank you


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