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Closed account and Southwest debt collector

New Poster

Closed account and Southwest debt collector

I close my old account at a Comcast office and am told my account is finalized and I don't owe anything. Then weeks later get a call saying I still have a balance, but am hung up on and never receive a call back. Until today when a debt collection agency calls me. Cool Comcast, like your service isn't already bad enough now you're messing up my credit score. What a disgrace
Regular Contributor

Re: Closed account and Southwest debt collector

Hello Jhardesty29,

 

I am sorry to hear about your recent experience with customer service. I would like to review the account with you to see what I can do to help. Would you please send me a private message with your account name, phone number, and service address so I can begin?

 

Thank You




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