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Chat support is still down

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Chat support is still down

This thread posted 2 days ago hasn't received any official reply yet, so I'll create a new thread.

When I go to https://support.xfinity.com/chat in order to receive support via chat, I receive the following message. When will this be resolved?

 

Server Error in '/' Application.


Cannot create/shadow copy 'Comcast.Cs.Web' when that file already exists.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.IO.FileLoadException: Cannot create/shadow copy 'Comcast.Cs.Web' when that file already exists.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.


Assembly Load Trace: The following information can be helpful to determine why the assembly 'Comcast.Cs.Web' could not be loaded.

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].


Stack Trace:

[FileLoadException: Cannot create/shadow copy 'Comcast.Cs.Web' when that file already exists.]

[FileLoadException: Cannot create/shadow copy 'Comcast.Cs.Web, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' when that file already exists.]
   System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMarkHandle stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName, ObjectHandleOnStack type) +0
   System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName) +70
   System.RuntimeType.GetType(String typeName, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark) +40
   System.Type.GetType(String typeName) +30
   Microsoft.Practices.Unity.Configuration.ConfigurationHelpers.TypeResolverImpl.ResolveAlias(String typeNameOrAlias) +65
   Microsoft.Practices.Unity.Configuration.ConfigurationHelpers.TypeResolverImpl.ResolveTypeInternal(String typeNameOrAlias) +32
   Microsoft.Practices.Unity.Configuration.ConfigurationHelpers.TypeResolverImpl.ResolveType(String typeNameOrAlias, Boolean throwIfResolveFails) +20
   Microsoft.Practices.Unity.Configuration.RegisterElement.GetMappedType() +116
   Microsoft.Practices.Unity.Configuration.RegisterElement.ConfigureContainer(IUnityContainer container) +64
   Microsoft.Practices.Unity.Configuration.<>c__DisplayClass1.<ConfigureContainer>b__0(ContainerConfiguringElement element) +17
   Microsoft.Practices.ObjectBuilder2.EnumerableExtensions.ForEach(IEnumerable`1 sequence, Action`1 action) +138
   Microsoft.Practices.Unity.Configuration.ContainerElement.ConfigureContainer(IUnityContainer container) +181
   Microsoft.Practices.Unity.Configuration.UnityConfigurationSection.Configure(IUnityContainer container, String configuredContainerName) +83
   Microsoft.Practices.Unity.Configuration.UnityContainerExtensions.LoadConfiguration(IUnityContainer container, UnityConfigurationSection section, String containerName) +26
   Microsoft.Practices.Unity.Configuration.UnityContainerExtensions.LoadConfiguration(IUnityContainer container, UnityConfigurationSection section) +25
   Comcast.Cs.ObjectFactory.Unity.ObjectFactory.Bootstrap(UnityConfigurationSection config) +56
   Comcast.Cs.ObjectFactory.Unity.ObjectFactory.Bootstrap() +97
   Comcast.Cs.Support.Web.Ui.MvcApplication.Initialize() +106
   Comcast.Cs.Support.Web.Ui.MvcApplication.Application_Start() +142

[HttpException (0x80004005): Cannot create/shadow copy 'Comcast.Cs.Web, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' when that file already exists.]
   System.Web.HttpApplicationFactory.EnsureAppStartCalledForIntegratedMode(HttpContext context, HttpApplication app) +10104513
   System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr appContext, HttpContext context, MethodInfo[] handlers) +118
   System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo[] handlers, IntPtr appContext, HttpContext context) +173
   System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr appContext, HttpContext context) +336
   System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext) +296

[HttpException (0x80004005): Cannot create/shadow copy 'Comcast.Cs.Web, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' when that file already exists.]
   System.Web.HttpRuntime.FirstRequestInit(HttpContext context) +10085804
   System.Web.HttpRuntime.EnsureFirstRequestInit(HttpContext context) +95
   System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) +254

 


Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.7.2106.0

 

Service Expert

Re: Chat support is still down

Since there already is a thread with this ongoing topic, please do not create additional ones.

 

This thread is locked.




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