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Chat support is down

New Poster

Chat support is down

Trying to go to https://support.xfinity.com/chat throws the following error:

 

Server Error in '/' Application.


Cannot create/shadow copy 'Comcast.Cs.Web' when that file already exists.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.IO.FileLoadException: Cannot create/shadow copy 'Comcast.Cs.Web' when that file already exists.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.


Assembly Load Trace: The following information can be helpful to determine why the assembly 'Comcast.Cs.Web' could not be loaded.

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].


Stack Trace:

[FileLoadException: Cannot create/shadow copy 'Comcast.Cs.Web' when that file already exists.]

[FileLoadException: Cannot create/shadow copy 'Comcast.Cs.Web, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' when that file already exists.]
   System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMarkHandle stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName, ObjectHandleOnStack type) +0
   System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName) +70
   System.RuntimeType.GetType(String typeName, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark) +40
   System.Type.GetType(String typeName) +30
   Microsoft.Practices.Unity.Configuration.ConfigurationHelpers.TypeResolverImpl.ResolveAlias(String typeNameOrAlias) +65
   Microsoft.Practices.Unity.Configuration.ConfigurationHelpers.TypeResolverImpl.ResolveTypeInternal(String typeNameOrAlias) +32
   Microsoft.Practices.Unity.Configuration.ConfigurationHelpers.TypeResolverImpl.ResolveType(String typeNameOrAlias, Boolean throwIfResolveFails) +20
   Microsoft.Practices.Unity.Configuration.RegisterElement.GetMappedType() +116
   Microsoft.Practices.Unity.Configuration.RegisterElement.ConfigureContainer(IUnityContainer container) +64
   Microsoft.Practices.Unity.Configuration.<>c__DisplayClass1.<ConfigureContainer>b__0(ContainerConfiguringElement element) +17
   Microsoft.Practices.ObjectBuilder2.EnumerableExtensions.ForEach(IEnumerable`1 sequence, Action`1 action) +138
   Microsoft.Practices.Unity.Configuration.ContainerElement.ConfigureContainer(IUnityContainer container) +181
   Microsoft.Practices.Unity.Configuration.UnityConfigurationSection.Configure(IUnityContainer container, String configuredContainerName) +83
   Microsoft.Practices.Unity.Configuration.UnityContainerExtensions.LoadConfiguration(IUnityContainer container, UnityConfigurationSection section, String containerName) +26
   Microsoft.Practices.Unity.Configuration.UnityContainerExtensions.LoadConfiguration(IUnityContainer container, UnityConfigurationSection section) +25
   Comcast.Cs.ObjectFactory.Unity.ObjectFactory.Bootstrap(UnityConfigurationSection config) +56
   Comcast.Cs.ObjectFactory.Unity.ObjectFactory.Bootstrap() +97
   Comcast.Cs.Support.Web.Ui.MvcApplication.Initialize() +106
   Comcast.Cs.Support.Web.Ui.MvcApplication.Application_Start() +142

[HttpException (0x80004005): Cannot create/shadow copy 'Comcast.Cs.Web, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' when that file already exists.]
   System.Web.HttpApplicationFactory.EnsureAppStartCalledForIntegratedMode(HttpContext context, HttpApplication app) +10104513
   System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr appContext, HttpContext context, MethodInfo[] handlers) +118
   System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo[] handlers, IntPtr appContext, HttpContext context) +173
   System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr appContext, HttpContext context) +336
   System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext) +296

[HttpException (0x80004005): Cannot create/shadow copy 'Comcast.Cs.Web, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' when that file already exists.]
   System.Web.HttpRuntime.FirstRequestInit(HttpContext context) +10085804
   System.Web.HttpRuntime.EnsureFirstRequestInit(HttpContext context) +95
   System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) +254

 


Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.7.2106.0

Service Expert

Re: Chat support is down

 

What happens when you try using this link?   https://www.comcastsupport.com/ChatEntry/Protected.aspx




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Gold Problem Solver

Re: Chat support is down


geek46 wrote: What happens when you try using this link?   https://www.comcastsupport.com/ChatEntry/Protected.aspx

For me, that link now redirects to https://support.xfinity.com/chat.

New Poster

Re: Chat support is down

Yo why is this not being answered?
Gold Problem Solver

Re: Chat support is down

It's working for me. Are you reaching the "Select a topic" screen, or does it fail before that? If you are reaching that screen, which topic are you selecting? When exactly in the sequence does the error appear?

New Poster

Re: Chat support is down

I'm having this problem as well today. The "server failure" message and debug dump happens immediately on trying to load the chat URL. I don't get to "Select a topic" or to any other screen.

 

Fails on Safari and Firefox on MacOS 10.12.6 with all updates.

Frequent Visitor

Re: Chat support is down

I get the same mesage on safari, Mozilla, and chrome. Comcast/ Xfinity really needs to up there game. After the day I had with Tech support and CSRs and everyone else this is just the topper.

I even have been hung up on from a "manager" from CSR, which is really the next person sitting next to the first CRS and not a true manager at all. Then get told that I have to wait for a call that maybe be monday.

I wonder why I pay them so much every month to put up with equpment that wont work, infrastructure that wont work and then outages.

 

New Poster

Re: Chat support is down

Exact same msg here this morning....

 

 

 

New Poster

Re: Chat support is down

I've gotten this exact same error both last night and this morning. Is there any fix for this?

New Poster

Re: Chat support is down

The same thing happens using the link you supplied.

Regular Contributor

Re: Chat support is down

Hello Everyone,

 

I apologize for the errors when trying to reach out to our chat support team. I am not sure what is causing this error and I will be investigating. In the mean time I would be glad to assist you with your respective issues. Would you please post your issues so I can the rest of the Forum Moderators can help.

 

Again I apologize for any frustration this has caused you all.




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