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Cannot 'Manage my plan'?

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Cannot 'Manage my plan'?

When I click manage my plan it says this:

 

     "We're sorry, it looks like you'll need some help completing your order.

 

     Please call us at 1-877-680-7173 and we can help."

 

I want to look at possibly upgrading my internet to gigabit internet. Why do I have to get on the phone with someone and explain everything? 

 

Official Employee

Re: Cannot 'Manage my plan'?

Hi tristanryan, apologies for your experiences trying to manage your account.  I can assist going over current promotions with you, could you please send me a private message with your account information (name on account, address and account number).

 

Thank you


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