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Canceling duplicate online payment

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Canceling duplicate online payment

I've already went through the headache of calling support. I know that you guys "can't" stop a pending (one time) online payment since you are not a finacial instution. But just know this, your competitor CAN stop pending payments

https://www.att.com/esupport/article.html#!/smb-u-verse-tv/KM1187700

They are not a financial institution. Get you act together and implement this, you may actually increase your customer service ratings...

It's issues like this that make me regret becoming a Comcast customer.

Official Employee

Re: Canceling duplicate online payment

Hello Kelmian. We appreciate your feedback on this matter. I'll pass this suggestion on to our team. 

 

Please let us know if you need support with anything else. 


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