Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,544

members

1,633

online

29,375

topics

Top

Can't upgrade or manage my plan online

ANSWERED
Regular Visitor

Can't upgrade or manage my plan online

Can't upgrade or manage my plan online
I cannot update or manage my plan online. When I try to upgrade/manage/view my plan online I get the following message: We're sorry, it looks like you'll need some help completing your order. Contact us at 1-877-680-7173. I don't want to do it by phone, I want to do it online, I want to speed up my internet but i can't.
Accepted Solution

Re: Can't upgrade or manage my plan online

Hi, Lucineia - I received your private message and replied back with the details. Please provide the necessary information asap. Thank you

View answer in context
Official Employee

Re: Can't upgrade or manage my plan online

Hi, Lucineia - I received your private message and replied back with the details. Please provide the necessary information asap. Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: Can't upgrade or manage my plan online

@Lucineia - Thank you for letting me help you with the billing changes. Feel free to reach me by opening a new public post at any time. Have a wonderful day!


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 1477 views
  • 0 kudos
  • 2 in conversation