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Can't access Bill.

Frequent Visitor

Can't access Bill.

I haven't been able to access a bill more recent than june 24.  I've chatted with support multiple times.

2017-09-19_8-45-57--Comcast1.png

 

 

 

 

 

2017-09-19_8-45-57--Comcast.png

 

user [CUSTOMER-NAME--REDACTED] has entered room

analyst Manik has entered room

Manik

8:41 AM

Hello [CUSTOMER-NAME--REDACTED]_, Thank you for contacting Comcast Live Chat Support. My name is Manik. Please give me one moment to review your information.

Manik

8:41 AM

I will be happy to assist you.

[CUSTOMER-NAME--REDACTED]

8:41 AM

My Issue: Haven't received a paper bill. Cannot access PDF of bill. Last bill available to me is from June 24.

[CUSTOMER-NAME--REDACTED]

8:41 AM

Account [ACCOUNT # - REDACTED] [ADDRESS - REDACTED]

Manik

8:41 AM

Thank you for this detail.

Manik

8:41 AM

I apologize for the inconvenience.

[CUSTOMER-NAME--REDACTED]

8:41 AM

please don't send me instructions on how to access it. i've been a customer for over 10 years

[CUSTOMER-NAME--REDACTED]

8:42 AM

i know how to access the website

[CUSTOMER-NAME--REDACTED]

8:42 AM

log in

[CUSTOMER-NAME--REDACTED]

8:42 AM

i know where the bill is SUPPOSED to be

[CUSTOMER-NAME--REDACTED]

8:42 AM

it's not there

[CUSTOMER-NAME--REDACTED]

8:42 AM

when i go to billing, it says my bill is currently being generated

[CUSTOMER-NAME--REDACTED]

8:42 AM

it's said that for 3 months

[CUSTOMER-NAME--REDACTED]

8:42 AM

my username is [CUSTOMER-NAME--REDACTED]carr

Manik

8:43 AM

I understand you want to confirm about the current bill on the account.

Manik

8:43 AM

I will be glad to help you with the details. Let me go ahead and check the account information.

Manik

8:44 AM

Please be assured you are connected with the right person and I will do the best to help you.

Manik

8:44 AM

Appreciate you signing in before the chat. This helps us get to your account info faster and solve things much easier.

Manik

8:44 AM

Please give me 2 minutes to pull up your account information.

[CUSTOMER-NAME--REDACTED]

8:46 AM

ok

[CUSTOMER-NAME--REDACTED]

8:47 AM

i chatted with someone about this last week

[CUSTOMER-NAME--REDACTED]

8:47 AM

they opened a CR

[CUSTOMER-NAME--REDACTED]

8:47 AM

Jade 2:16 PM Here's the reference ticket for this matter: CR731843215

[CUSTOMER-NAME--REDACTED]

8:47 AM

they told me an actual engineer would be in touch with me within 24-72 hours

[CUSTOMER-NAME--REDACTED]

8:48 AM

I've tried different browsers

[CUSTOMER-NAME--REDACTED]

8:48 AM

i've tried mobile

[CUSTOMER-NAME--REDACTED]

8:48 AM

i've tried different devices

[CUSTOMER-NAME--REDACTED]

8:48 AM

the problem is NOT on my end

[CUSTOMER-NAME--REDACTED]

8:48 AM

I'd like to send you screenshots of what i see

[CUSTOMER-NAME--REDACTED]

8:48 AM

how can i do that? is there an email address I can reach you at?

Manik

8:48 AM

I apologize for the inconvenience. I am checking for the same. Please stay connected.

Manik

8:52 AM

I apologize this is taking more time than usual. Would you mind waiting for a couple of minutes while I finish? I would really appreciate it.

[CUSTOMER-NAME--REDACTED]

8:53 AM

that's fine.

Manik

8:53 AM

Thank You.

Manik

8:56 AM

Thank you for your patience.

Manik

8:56 AM

I have escalated the issue and have also documented the account regarding your request and would like to assure that our next level action team will help you with this as a priority.

[CUSTOMER-NAME--REDACTED]

8:57 AM

My # is (###)###-####. My email address is [CUSTOMER-NAME--REDACTED]@comcast.net.

[CUSTOMER-NAME--REDACTED]

8:57 AM

thanks.

Manik

8:57 AM

Thank you for this detail. Our concerned team will resolve this issue and will contact you regarding this concern.

Manik

8:58 AM

Please be assured that our team will definitely help you with the best possible resolution and will help you regarding this concern.

SOUND

 

 

Frequent Visitor

Re: Can't access Bill.

And I'm sure someone will say I am being impatient or whatever.  I've called (phone) and chatted (online) w/ customer care MULTIPLE times about this issue.

Official Employee

Re: Can't access Bill.

Hi lucascarr, I have responded to your private message.

 

Thank you


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