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Bury cable which was replaced in winter

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Bury cable which was replaced in winter

My cable lines were replaced in January in MN, and thus, the ground was frozen and snow covered, which prevented them from being buried at the time.

The ground is now thawed and the grass is growing (needing to be mowed), and I'm not looking forward to working around these wires laying across my backyard. 

How do I get Comcast/Xfinity to send someone out to bury the lines as they said that they would do? 

 

Expert

Re: Bury cable which was replaced in winter

 

I've asked a Comcast employee to help you. You should expect a reply in this thread in 12-48 hours (typically). 

 

 

Official Employee

Re: Bury cable which was replaced in winter

Hi thoekstr, thank you for bringing this to our attention, I can assist in submitting a ticket to our local team, and will send you a private message confirming the best contact information for you.

 

Thank you