before we can help can you atleast provide images or more deeper context so we can get the big picture of your problem? The only thing your telling us is that your a customer for 20 years. Anything else we need to know?
I'll be online here all day so take your time. Hopefully a employee see's this post too and maybe they can help as well
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.