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Billing issue

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Billing issue

I called to have my service disconnected at the beginning of June, let Comcast know I was moving and that I am in the National Guard.... I would be having service moved to my new location in August after I returned from duty. I call to get service connected to find out they didn't disconnect the service at my old place. I pay the balance owed and they tell me I can do a self installation. I stay on the phone with tech support for several hours until 11pm, service won't work... they tell me I need a technician to come out. Technician comes out and connects the cable/internet.... I see on my bill $108 worth of one time charges???? I was never notified that there would be any fee to have the technician come out to fix the technical issue..... would that not be included in the astronomical amount I pay for service that wasn't even working?? I just sat on hold for 45 minutes to never get through to anyone in customer service. I was on hold for 45 minutes and the call just miraculously disconnected!! I am not paying these ridiculous fees!! I can call AT&T today and have service turned on for free.
Official Employee

Re: Billing issue

Hello @NJCampbell. Thank you for your service to our country. I can assist in reviewing the technician visit fee you were charged. Please send me a private message and include your full name, service address, and account number so we can begin. 


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