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AutoPay Encountered a Problem and Suspended

New Poster

AutoPay Encountered a Problem and Suspended

On my account, there were the following messages: Automatic payments have encountered a problem and are current suspended. The card on file is valid and was used to pay my bill and set-up auto payments again.  I attempted to find out what happened via chat and the agent wasn't helpful.  Why did this happen?

Official Employee

Re: AutoPay Encountered a Problem and Suspended

 

Hi blahBLAHblah12, I can look into this for you and find out what happened on our end. Can you please send me a private message with your full address, account number, and the name on the account by clicking my name (ComcastAmir) and then clicking "private message me"?


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