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Account management

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Account management

Why can’t I ever manage my account online? For months now it always says i can’t manage it online I need to call in. I would rather see what my options are online first before calling in.
Contributor

Re: Account management

Same issue. I can see the available packages if I select new customer but can't see any packages/deals if I'm an exisitng customer. I'm guessing this is intentional since they want you to call in and talk to someone who won't be able to give a decent rate like the ones offered to new customers.

Regular Contributor

Re: Account management

Hello Carollambusta & HomerJSimpson,

 

I apologize for any frustrations caused by this limitation. Would you both please send a private message with your account information (account name, phone number, & service address). Once I have this information I can investigate for you. Thank You




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