Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,465

members

1,142

online

29,170

topics

Top

Accidentally rented SD version of movie

Frequent Visitor

Accidentally rented SD version of movie

We accidentally rented an SD version of a movie when we meant to rent the HD (which we eventually did)  Never watched the SD. Can we get a credit on this, and if so, how?

Official Employee

Re: Accidentally rented SD version of movie

Hi netmeg, I can assist with reviewing your recent purchase and see if it was charged to your account.  Please send me a private message with your account information (Name on account, address on account and account number).

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 362 views
  • 0 kudos
  • 2 in conversation