Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,314

members

1,417

online

29,138

topics

Top

$70 service charge which was not expressed in chat with agent

ANSWERED
New Poster

$70 service charge which was not expressed in chat with agent

Hello,

 
After I received my cable box, it would not work when I hooked it up so I chatted in regarding this and your agent said it looked like I may need a technician to come out. The agent never told me I would be charged $70 on my bill for this service call.
 
When the technician arrived, he was confused as to the issue as well. He spent a long time checking connections etc and called in another tech to check the issue as well. They ended up replacing the cable box and this resolved the issue.
 
I was surprised to find a $70 charge on my next bill for this as the cable box I received in the mail did not work. I chatted in asking about this and the new agent followed script by saying "the charge is valid" and then disconnected. I have saved this transcript as well.
 
I would like a response regarding this as it is unethical and deceitful to charge a customer without making them aware of the charge prior to service. 
 
Thank you
Accepted Solution

Re: $70 service charge which was not expressed in chat with agent

Hello jashugen. I can review your account for this technician visit service charge you will billed for. Please send me a private message and include your full name, service address, and account number so I can assist you. 

View answer in context
Official Employee

Re: $70 service charge which was not expressed in chat with agent

Hello jashugen. I can review your account for this technician visit service charge you will billed for. Please send me a private message and include your full name, service address, and account number so I can assist you. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 349 views
  • 0 kudos
  • 2 in conversation