Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,691

members

1,636

online

29,026

topics

Top

$10 Performance???

New Poster

$10 Performance???

Why am i being charged a random $10 performance pro fee? I did not sign up for this service...
Official Employee

Re: $10 Performance???

Hi samanthapowerxx,

 

I can review your billing concerns. If you are seeing a charge for the Performance Pro internet service, that is a $10 charge to receive the speeds you get. I'd like to review your account, as well as see if there are any promotions available that include that service to avoid the $10 upgrade fee if you'd like. 

 

If you would, please send me a private message verifying the first and last name of the account holder, and the street address associated with your services. To send a private message click on my name "ComcastChe", then click private message me. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 550 views
  • 0 kudos
  • 2 in conversation