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Send and receive fax not working no ring tone detected

Posted by
Visitor
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Member Since: ‎09-19-2013
Posts: 1
Message 3 of 3 (2,140 Views)

Send and receive fax not working no ring tone detected

I have an HP 8600 all-in one printer, Comcast cable modem, and a router.  My phone service is through Comcast, (digital I guess) I am unable to send or receive a fax.  I have no wall jack for phone service.  When I run the fax test everything passes except for  the ring tone--  it does not detect a ring tone.  Is there something that I need to purchase to make this work?

2 REPLIES
Posted by
Connection Expert

Member Since: ‎09-29-2007
Posts: 6,441
Message 1 of 3 (2,103 Views)

Re: Send and receive fax not working no ring tone detected

Should be two Jacks on the back of the Modem.  One for your phone line and one for a second Fax line if you have contracted for that extra service.

If you only have one incoming phone line then use a splitter plugged into the phone jack on the modem and plug your phone into one side and your All-in-one Printer Fax machine into the other side.

Posted by
Edited on
‎09-19-2013 03:07 PM

Silver Problem Solver

Member Since: ‎10-18-2008
Posts: 6,606
Message 2 of 3 (2,122 Views)

Re: Send and receive fax not working no ring tone detected

[ Edited ]

Your printer needs to be plugged into a phone jack. 

What is your phone plugged into?