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New Xfinity Browser - where do I get it

Posted by
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Member Since: ‎09-21-2009
Posts: 6
Message 5 of 5 (4,469 Views)

New Xfinity Browser - where do I get it

Until yesterday I had no problem viewing movies on my computer with Xfinity.

 

Now I cannot watch anything because I keep getting a message I need to download the "new exfinity browser to get the "HD like" experience. I don't care about the HD like experience I just want to be able to watch movie I pay a premium to watch on my computer. Now I cannot watch anything and this "new Xfinity Browser" cannot be found.

 

Any help or ideas out there?

4 REPLIES
Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 51,292
Message 1 of 5 (4,337 Views)
Posted by
Silver Problem Solver

Member Since: ‎10-17-2003
Posts: 4,398
Message 2 of 5 (4,397 Views)

Re: New Xfinity Browser - where do I get it

According to Microsoft, Silverlight is 64-bit compatible. Did you go to microsoft.com/silverlight and do the download and install?

Posted by
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Member Since: ‎09-21-2009
Posts: 6
Message 3 of 5 (4,415 Views)

Re: New Xfinity Browser - where do I get it

I am using Ie9.

 

It was working fine until a few days ago. It says to install the latest version of silverlight. which I installed and it promptly told me that silverlight in incompatiable with the 64bit system. ???? Silverlight is a microsoft product. why would you put a microsoft plug in out there that is incompatible with your own computers? 

Posted by
Silver Problem Solver

Member Since: ‎10-17-2003
Posts: 4,398
Message 4 of 5 (4,439 Views)

Re: New Xfinity Browser - where do I get it

What browswer are you using? Comcast doesn't make a browser, but may be complaining that your browser is too old. It could also be due to an out-of-date plug-in, probably Flash or Silverlight, used to view video.