Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,428,706

members

2

online now

1,656,890

discussions

Netflix Open Connect?

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-08-2013
Posts: 9
Message 76 of 76 (26,155 Views)

Netflix Open Connect?

As I'm sure many have heard, Netflix is, as of today, rolling out "super hd" content as well as 3d streaming.  In order to receive this content, your ISP must be a part of the Netflix Open Connect Content Delivery Network.  It's no surprise, but Comcast does not appear to be a part of this network.  Does anyone know if Comcast is planning to support this anytime soon?

 

http://news.cnet.com/8301-1023_3-57562849-93/netflix-brings-3d-super-hd-video-to-some-customers/

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-31-2013
Posts: 1
Message 51 of 76 (23,705 Views)

Netflix open connect network

So for those of us that have 3D tv's and netflix, we can't use the 3D service netflix provides because comcast is too cheap to join netflix's open connect network ( which wont cost them anything ). So why is it that prices keep going up yet we can't use our internet service for what we want to use it for? Come on Comcast get it together. Join the open connect network, your customers will be happy about it. 

Posted by
Valued Contributor

Member Since: ‎10-11-2011
Posts: 608
Message 52 of 76 (23,718 Views)

Re: Netflix Open Connect network

https://signup.netflix.com/superhd the checker

 

More information https://signup.netflix.com/openconnect

 

It just seems like Comcast wants to be stubborn.

Posted by
Visitor
Member Since: ‎04-12-2008
Posts: 4
Message 53 of 76 (23,722 Views)

Re: Netflix Open Connect network

There's 1080p and then there's 1080p.  I'm not talking about the low bitrate 1080p they're streaming, I'm referring to the 7Mbps SuperHD that can only be achieved with Open Connect.  And 3D is not an option without Open Connect. 

 

I'm hoping someone from Comcast will give an answer.

Posted by
Edited on
‎01-30-2013 05:36 PM

Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 54 of 76 (23,759 Views)

Re: Netflix Open Connect network

[ Edited ]
Posted by
Visitor
Member Since: ‎04-12-2008
Posts: 4
Message 55 of 76 (23,766 Views)

Netflix Open Connect network

When will Comcast be joining the Netflix Open Connect network so that we may receive 1080p HD and 3D streaming movies from Netflix?

Posted by
Edited on
‎01-17-2013 06:53 PM

Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-08-2013
Posts: 9
Message 56 of 76 (24,435 Views)

Re: Netflix Open Connect?

[ Edited ]

I can't imagine them lowering the prices.  Heck, price shouldn't be a factor now, but it still is.  Many European countries (on average) pay less per month and have higher broadband speeds.  Japan blows the US out of the water.  

 

US broadband companies charge more simply because they can.

 

http://dailyinfographic.com/wp-content/uploads/2011/02/the-beauty-of-infographics.jpeg

I
 should also add, that in many locations, ISP's have a complete lock on the market.  In the area that I live, Comcast is literally the only provider other than satallite internet, which last time I checked was very expensive for pretty mediocre speeds.

Posted by
Valued Contributor

Member Since: ‎10-11-2011
Posts: 608
Message 57 of 76 (24,441 Views)

Re: Netflix Open Connect?

Well from what I understand the physical hardware Comcast would need to use is free, as is the software that runs on it and there's no field maintenance either so aside fro the initial plugging in, I think that would be the only thing Comcast would  need to worry about.

Posted by
Edited on
‎01-17-2013 03:05 PM

Visitor
Member Since: ‎12-14-2010
Posts: 4
Message 58 of 76 (24,512 Views)

Re: Netflix Open Connect?

[ Edited ]

well this lower prices or drive them higher? If they spread out the bandwidt hwith this "free" solution, We will gain a lesser bill?

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-08-2013
Posts: 9
Message 59 of 76 (24,555 Views)

Re: Netflix Open Connect?

Thanks for that radiobern.  I think what it comes down to (partially at least) is folks like us simply asking for the service (which is exactly what Netflix wants).   

Posted by
Edited on
‎01-17-2013 12:56 PM

Visitor
Member Since: ‎05-23-2007
Posts: 4
Message 60 of 76 (24,578 Views)

Re: Netflix Open Connect?

[ Edited ]

I wrote to Comcast using the customer feedback link that was provided to me via chat.  Here's the reply:

 

"Thank you for contacting the Office of Rick Germano. My name is Christina and I will be more than happy to assist you today. I am genuinely sorry for the inconvenience that Comcast is not using Neflix open. I can understand your frustration and I would be frustrated as well if was unable to watch Super HD and 3D streaming from Netflix. You have reached the right person and I will definitely be able to address your request for Comcast to become a part of the Open Connect System so that you can enjoy Super HD quality on Netflix and I will use the resources I have available to me.

 

I understand that you would like for Comcast to join Netflix Open CDN so that you can watch Super HD and 3D streaming and that is an excellent idea. We value knowing that you appreciate our service, and thank you for taking the time to contact us with your insightful feedback. We take all requests for programming very seriously, and that we carefully consider the overall impact of the customer's viewing experience. While we cannot honor every request, we do take each request into consideration in planning future changes here at Comcast. I will forward your request to your local market for further review. We do take each request into consideration in planning future changes. You will only be contacted if further information is needed."

 

While it's a partially canned reply, it does seem someone at Comcast might be aware that this is available now.

 

I watch on a 73" DLP TV, so I too can tell the difference between 720p and 1080p.  I watch Netflix via a Roku 2 XS and on my PS3.  I have also watched Vudu on my PS3 and can tell those feeds are of a higher quality than Netflix.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-08-2013
Posts: 9
Message 61 of 76 (24,610 Views)

Re: Netflix Open Connect?

Rog, I appriciate your input, but I have to speak up on a few things.   I started this thread before the other thread was started and I didn't start it in a forum meant for the Xfinity TV website, since it has nothing to do with that.  Additionally, there is in general, more information presented in this thread than the one you linked to.  

 

More importantly, why are you so quick to dismiss this issue?  You say that only google fibre and cablevision support Open Connect, but that's simply false.  There are a handful of companies that support it, and more that intend on joining Open Connect (Time Warner for example is in talks with Netflix - http://www.multichannel.com/cable-operators/twc-netflix-withholding-content-gain-unprecedented-acces...  Netflix can and does broadcast in 1080p, as another posted mentioned, many devices support 1080p streaming (including PS3 which has sold somewhere around 30 million in the US).  

I have a 55" 3d tv, I can certainly tell the difference between 720p and 1080p.  I think that it's pretty ignorant of you to suggest that there's no discernable difference.  Don't try and tell us what we want.  People who are posting here aren't stupid, or we wouidn't care about this technology in the first place.

 

Oh, and the photobucket link you provided has nothing to do with resolution.  It just just a jpg showing different aspect ratios.

Posted by
Edited on
‎01-17-2013 12:14 PM

Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-08-2013
Posts: 9
Message 62 of 76 (24,633 Views)

Re: Netflix Open Connect?

[ Edited ]

You can add University of Washington to that list as well.  And thanks Mike for the link to the request thread, I'll check that out.

Posted by
Valued Contributor

Member Since: ‎10-11-2011
Posts: 608
Message 63 of 76 (25,066 Views)

Re: Netflix Open Connect?

Posted by
Valued Contributor

Member Since: ‎10-11-2011
Posts: 608
Message 64 of 76 (25,067 Views)

Re: Netflix Open Connect?

Yeah I was wondering what happened to the X-High/HD thingy. Whats funny is my PS3 upconverts everything to 1080p so how will I be able to tell the difference when I'm watching a video that is upconverted to 1080p currently and a video that truely is 1080p natively?

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-11-2013
Posts: 2
Message 65 of 76 (25,078 Views)

Re: Netflix Open Connect?

Well, Comcast ranks higher than CableVision in Netflix's ISP rankings:

 

http://blog.netflix.com/2012/12/november-isp-rankings-for-usa.html

 

So, I'd imagine if CableVision is in, and Comcast ranks higher, that Comcast would be capable of supporting SuperHD and 3D.  I think they just need to up their caps and join the network/set up the hardware/software (https://signup.netflix.com/openconnect/hardware , https://signup.netflix.com/openconnect/software , https://netflix.hs.llnwd.net/e1/us/layout/signup/deviceinfo/OpenConnectDeploymentGuide-v2.4a.pdf).

Posted by
Silver Problem Solver

Member Since: ‎10-17-2003
Posts: 4,309
Message 66 of 76 (25,400 Views)

Re: Netflix Open Connect?

Most newer Netflix devices do support 1080p and it has been available for quite awhile. On many devices, you can get the quality level, which displays as X-High/HD, High/HD, etc... It used to be that X-High/HD was 1080p. A month or so ago, Netflix re-encoded their videos with a new algorithm to allow a lower bitrate. The highest is now High/HD, but it's supposedly still 1080p. I'm guessing the new SuperHD is just 1080p at a higher bitrate.

 

It's all about $$. Netflix is pushing their own CDN to reduce costs, and is also why they reduced the bitrate for the other CDN's.

Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 67 of 76 (25,459 Views)

Re: Netflix Open Connect?

most hd channels are broadcast in 720 which is what you see now.  netflix also broadcasts in 720 if you have your quality set to high.    the average person cannot tell the difference between that and 1080

 

(See the link) a viewer sitting 8-10 feet won't see ANY DIFFERENCE beteen a 1080p and 720p HDTV until the screen size is at least 50" (and many won't reliably see a difference until 65").

Source(s):

 
people just want it like the article says because they think its better.    the marketing folks of the big tv manufactureres have been pulling that one over on the public for years.  More and faster is always better. 
Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-09-2013
Posts: 1
Message 68 of 76 (25,471 Views)

Re: Netflix Open Connect?

COMCAST....anybody who uses Netflix is going to want the SUPER HD they're offering.  That's such a large number of people.   DO IT.  

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-09-2013
Posts: 2
Message 69 of 76 (25,484 Views)

Re: Netflix Open Connect?

So far, the following ISP's have tested as SuperHD ready by actual users.

 

  • Cablevision
  • Google Fibre
  • Midcontinent ISP
  • Sonic.net in the SF Bay Area
  • Merit network? (someone's dorm room)
  • Burlington Telecom
  • Suddenlink
  • University of Florida
Posted by
Visitor
Member Since: ‎05-23-2007
Posts: 4
Message 70 of 76 (25,487 Views)

Re: Netflix Open Connect?

I too used the chat but got a slightly better response:

 

Bernard: I was asking if Comcast had any plans to join this network and if not, if there was a place to put in a request for consideration

Jan: Okay, I have checked all our database here about that but as of now, we do not have any information about Comcast planning to join that network.

Jan: I will give you an email address or link where you can contact us and send your suggestion.

Jan: http://www.comcast.com/customers/feedback/default.cspx

Bernard: Thanks, I will write a short note there.

 

I think if enough of us write in to let them know, they may be more aware of this.  Whether they will actually implement it is a different story.

Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 71 of 76 (25,491 Views)

Re: Netflix Open Connect?

this probably wasnt the best place to ask this.  It has been responded to here.

 

http://forums.comcast.com/t5/XfinityTV-Website/Netflix-Super-HD/m-p/1534709#M20787

 

Netflix does broadcast in HD  but not 1080, only cablevision and google fiber are on the list, google for obvious reasons.   I don'[t see an upside for comcast to join here as all it will get them is more of their bandwith used. 

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-08-2013
Posts: 9
Message 72 of 76 (25,587 Views)

Re: Netflix Open Connect?

Thanks for that alcimedes, some of these Comcast reps are always good for a laugh.  It doesn't surprise me that your guy was so clueless, but every once in a while you do get to speak with someone who seems to understand what's going on.  

 

That said, I won't be holding my breath for this service to become available anytime soon, but who knows.

Highlighted
Posted by
Edited on
‎01-09-2013 09:21 AM

Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-09-2013
Posts: 2
Message 73 of 76 (25,648 Views)

Re: Netflix Open Connect?

[ Edited ]

I think you got the better response.

 

ComcastRep: Hello alcimedes, Thank you for contacting Comcast Live Chat Support. My name is

 

ComcastRep. Please give me one moment to review your information.

 

alcimedes: My Issue: I was wondering if/when Comcast had plans to offer Netflix "SuperHD". On their site it said: Netflix Super HD requires that your Internet Provider is part of the Netflix Open Connect network. Please contact your Internet Provider.

 

ComcastRep: We are proud to offer the Comcast Customer Guarantee. I look forward to helping you today, alcimedes . Our goal is to provide you with a consistently superior customer experience that’s our guarantee. Learn more about the Comcast Customer Guarantee at http://www.comcast.com/corporate/Customers/CustomerGuarantee.html?fss=customer20guarantee

 

ComcastRep: Thank you for raising that concern to us alcimedes.

 

ComcastRep: I understand you are interested for Comcast to provide Netflix Super HD as part of our package, correct?

 

alcimedes: correct

 

ComcastRep: Thank you for confirming.

 

ComcastRep: I apologize for the inconvenience that this has caused you alcimedes.

 

alcimedes: it was just announced yesterday to my knowledge, so i'm not expecting miracles. just wondering if it is planned on being supported

 

ComcastRep: As for that concern Comcast does not support Netflix as we have our application which is On Demand.

 

alcimedes: ?

 

ComcastRep: As well as Xfinity Streampix

 

ComcastRep: Here is a list of the difference between what Netflix provides to that of On Demand/Xfinity Streampix

 

alcimedes: this would be related to internet services, not cableTV

 

ComcastRep: I understand that alcimedes. Our On Demand and Xfinity Streamix are applications available online.

 

ComcastRep: You can’t watch live TV with Netflix. No current episodes of your favorite TV shows. No live sports. Streaming Netflix TV shows and movies requires an internet connection. XFINITY On Demand is included with Digital Starter TV service and above does not require Internet to access.

 

alcimedes: are you just going to use this session to try and upsell me on xfinity services?

 

alcimedes: that is not helpful

 

ComcastRep: Oh! No alcimedes.

 

ComcastRep: I am trying to explain as to why Comcast does not support Netflix for now.

 

ComcastRep: I apologize if you felt that I am trying to upsell our Product.

 

alcimedes: so suffice it to say, Xfinity/comcast is not going to offer support for this product in the future, for their internet service customers? alcimedes > is that accurate?

 

ComcastRep: Yes that is correct alcimedes.

 

alcimedes: thanks

Posted by
Visitor
Member Since: ‎05-23-2007
Posts: 4
Message 74 of 76 (25,700 Views)

Re: Netflix Open Connect?

Thanks for posting this, I too look forward to when Comcast supports this. My ISP at work does support Open Connect according to that webpage. Ironically, that is a ADSL+ connection so I usually average about 10 Mbps down. While I can bring my Roku 2 XS to work, there is no 1080p or 3D TV available there.
Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-08-2013
Posts: 9
Message 75 of 76 (25,769 Views)

Re: Netflix Open Connect?

Well, I chatted with a Comcast rep who was very nice, although by the end of it I felt like I was the one providing the assistance, lol.  Here is a transcript of the chat for anyone who cares. 

  • CHAT ID: 0E645931-7557-4285-9A5C-70E0689C7029
  • Problem: I am wondering if Comcast has plans to support the Netflix Open Connection Network anytime soon?
  • Perry > Hello Eric, Thank you for contacting Comcast Live Chat Support. My name is Perry. Please give me one moment to review your information.
  • Eric > My Issue: I am wondering if Comcast has plans to support the Netflix Open Connection Network anytime soon?
  • Perry > How are you doing?
  • Eric > I'm doing well, thank you!
  • Perry > That is good to know .
  • Perry > Please tell me more about your concern .
  • Eric > I was just wondering if Comcast had plans to support the Netflix Open Connect Network as many other ISPs have begun to do. It allows for higher quality streaming through Netflix as well as streaming of 3D content.
  • Eric > For reference, here is a link to a brief CNET article - http://news.cnet.com/8301-1023_3-57562849-93/netflix-brings-3d-super-hd-video-to-some-customers/
  • Eric > Currently, Comcast does not support this, and if there are no plans to support it, I may have to look for a different ISP.
  • Perry > Thank you .
  • Perry > Please give me a minute to check on the link
  • Eric > Sure thing,
  • Perry > One thing for sure that you can stream netflix through Comcast connection on HD format .
  • Eric > Of course, but that doesn't mean I can stream "Super HD" (whatever that is) or 3D (which is what I'm really interested in).
  • Perry > Ah, this rumored Super HD and 3D " .
  • Eric > No, not rumored. It does exist.
  • Perry > Yes, Comcast is working on it , in fact , we are changing the data caps to higher as this technology would consumes bigger bandwidth .
  • Eric > That is good news, do you have any guess as to when it may be supported?
  • Perry > The communication is not yet rolled out from the higher management but we will be spreading the news to everyone .
  • Eric > Well, that sounds like it will be happening sooner than later then, again, that is good news.
  • Perry > By the way, I have also a netflix account .
  • Perry > Do you know of a movie that is on super HD format?
  • Perry > I want to try it .
  • Eric > I saw a screen cap with White Christmas (odd, I know) that showed it supported Super HD. The Immortals is apparently one of the 3D supported movies.
  • Perry > Thank you so much .
  • Perry > This is really nice .
  • Perry > Although it might requires a faster internet connection .
  • Eric > Yes, for the optimum quality it can require up to 12mbps
  • Perry > Thank you for the information .
  • Eric > Netflix has set up this site - https://signup.netflix.com/superhd
  • Eric > it will tell you if your ISP supports the streaming
  • Perry > Thank you so much .
  • Perry > Thank you .
  • Perry > This a good to topic for our engineers to discussed.
  • Perry > discuss*
  • Eric > Well, I do appreciate the information that you have given me, and hope that Comcast does end up supporting this soon!
  • Perry > You are most welcome, Eric .
  • Perry > It has been my pleasure serving you today and I truly appreciate your understanding and cooperation. Do you have other concerns for me today? I will be glad to assist you further.
  • Eric > No, I guess that's it. I'll just check that netflix site every so often until the additional content is available. Cheers!
  • Perry > Thank you for choosing Comcast for your entertainment needs! Our goal is to provide you with a consistently superior customer experience – that’s our guarantee. Learn more about the Comcast Customer Guarantee at http://www.comcast.com/corporate/Customers/CustomerGuarantee.html?fss=customer%20guarantee
  • Perry > Analyst has closed chat and left the room