As I'm sure many have heard, Netflix is, as of today, rolling out "super hd" content as well as 3d streaming. In order to receive this content, your ISP must be a part of the Netflix Open Connect Content Delivery Network. It's no surprise, but Comcast does not appear to be a part of this network. Does anyone know if Comcast is planning to support this anytime soon?
So for those of us that have 3D tv's and netflix, we can't use the 3D service netflix provides because comcast is too cheap to join netflix's open connect network ( which wont cost them anything ). So why is it that prices keep going up yet we can't use our internet service for what we want to use it for? Come on Comcast get it together. Join the open connect network, your customers will be happy about it.
There's 1080p and then there's 1080p. I'm not talking about the low bitrate 1080p they're streaming, I'm referring to the 7Mbps SuperHD that can only be achieved with Open Connect. And 3D is not an option without Open Connect.
I'm hoping someone from Comcast will give an answer.
I can't imagine them lowering the prices. Heck, price shouldn't be a factor now, but it still is. Many European countries (on average) pay less per month and have higher broadband speeds. Japan blows the US out of the water.
US broadband companies charge more simply because they can.
I should also add, that in many locations, ISP's have a complete lock on the market. In the area that I live, Comcast is literally the only provider other than satallite internet, which last time I checked was very expensive for pretty mediocre speeds.
Well from what I understand the physical hardware Comcast would need to use is free, as is the software that runs on it and there's no field maintenance either so aside fro the initial plugging in, I think that would be the only thing Comcast would need to worry about.
I wrote to Comcast using the customer feedback link that was provided to me via chat. Here's the reply:
"Thank you for contacting the Office of Rick Germano. My name is Christina and I will be more than happy to assist you today. I am genuinely sorry for the inconvenience that Comcast is not using Neflix open. I can understand your frustration and I would be frustrated as well if was unable to watch Super HD and 3D streaming from Netflix. You have reached the right person and I will definitely be able to address your request for Comcast to become a part of the Open Connect System so that you can enjoy Super HD quality on Netflix and I will use the resources I have available to me.
I understand that you would like for Comcast to join Netflix Open CDN so that you can watch Super HD and 3D streaming and that is an excellent idea. We value knowing that you appreciate our service, and thank you for taking the time to contact us with your insightful feedback. We take all requests for programming very seriously, and that we carefully consider the overall impact of the customer's viewing experience. While we cannot honor every request, we do take each request into consideration in planning future changes here at Comcast. I will forward your request to your local market for further review. We do take each request into consideration in planning future changes. You will only be contacted if further information is needed."
While it's a partially canned reply, it does seem someone at Comcast might be aware that this is available now.
I watch on a 73" DLP TV, so I too can tell the difference between 720p and 1080p. I watch Netflix via a Roku 2 XS and on my PS3. I have also watched Vudu on my PS3 and can tell those feeds are of a higher quality than Netflix.
Rog, I appriciate your input, but I have to speak up on a few things. I started this thread before the other thread was started and I didn't start it in a forum meant for the Xfinity TV website, since it has nothing to do with that. Additionally, there is in general, more information presented in this thread than the one you linked to.
More importantly, why are you so quick to dismiss this issue? You say that only google fibre and cablevision support Open Connect, but that's simply false. There are a handful of companies that support it, and more that intend on joining Open Connect (Time Warner for example is in talks with Netflix - http://www.multichannel.com/cable-operators/twc-netflix-withholding-content-gain-unprecedented-acces... Netflix can and does broadcast in 1080p, as another posted mentioned, many devices support 1080p streaming (including PS3 which has sold somewhere around 30 million in the US).
I have a 55" 3d tv, I can certainly tell the difference between 720p and 1080p. I think that it's pretty ignorant of you to suggest that there's no discernable difference. Don't try and tell us what we want. People who are posting here aren't stupid, or we wouidn't care about this technology in the first place.
Oh, and the photobucket link you provided has nothing to do with resolution. It just just a jpg showing different aspect ratios.
Yeah I was wondering what happened to the X-High/HD thingy. Whats funny is my PS3 upconverts everything to 1080p so how will I be able to tell the difference when I'm watching a video that is upconverted to 1080p currently and a video that truely is 1080p natively?
Most newer Netflix devices do support 1080p and it has been available for quite awhile. On many devices, you can get the quality level, which displays as X-High/HD, High/HD, etc... It used to be that X-High/HD was 1080p. A month or so ago, Netflix re-encoded their videos with a new algorithm to allow a lower bitrate. The highest is now High/HD, but it's supposedly still 1080p. I'm guessing the new SuperHD is just 1080p at a higher bitrate.
It's all about $$. Netflix is pushing their own CDN to reduce costs, and is also why they reduced the bitrate for the other CDN's.
most hd channels are broadcast in 720 which is what you see now. netflix also broadcasts in 720 if you have your quality set to high. the average person cannot tell the difference between that and 1080
(See the link) a viewer sitting 8-10 feet won't see ANY DIFFERENCE beteen a 1080p and 720p HDTV until the screen size is at least 50" (and many won't reliably see a difference until 65").
people just want it like the article says because they think its better. the marketing folks of the big tv manufactureres have been pulling that one over on the public for years. More and faster is always better.
Netflix does broadcast in HD but not 1080, only cablevision and google fiber are on the list, google for obvious reasons. I don'[t see an upside for comcast to join here as all it will get them is more of their bandwith used.
Thanks for that alcimedes, some of these Comcast reps are always good for a laugh. It doesn't surprise me that your guy was so clueless, but every once in a while you do get to speak with someone who seems to understand what's going on.
That said, I won't be holding my breath for this service to become available anytime soon, but who knows.
ComcastRep: Hello alcimedes, Thank you for contacting Comcast Live Chat Support. My name is
ComcastRep. Please give me one moment to review your information.
alcimedes: My Issue: I was wondering if/when Comcast had plans to offer Netflix "SuperHD". On their site it said: Netflix Super HD requires that your Internet Provider is part of the Netflix Open Connect network. Please contact your Internet Provider.
ComcastRep: Thank you for raising that concern to us alcimedes.
ComcastRep: I understand you are interested for Comcast to provide Netflix Super HD as part of our package, correct?
ComcastRep: Thank you for confirming.
ComcastRep: I apologize for the inconvenience that this has caused you alcimedes.
alcimedes: it was just announced yesterday to my knowledge, so i'm not expecting miracles. just wondering if it is planned on being supported
ComcastRep: As for that concern Comcast does not support Netflix as we have our application which is On Demand.
ComcastRep: As well as Xfinity Streampix
ComcastRep: Here is a list of the difference between what Netflix provides to that of On Demand/Xfinity Streampix
alcimedes: this would be related to internet services, not cableTV
ComcastRep: I understand that alcimedes. Our On Demand and Xfinity Streamix are applications available online.
ComcastRep: You can’t watch live TV with Netflix. No current episodes of your favorite TV shows. No live sports. Streaming Netflix TV shows and movies requires an internet connection. XFINITY On Demand is included with Digital Starter TV service and above does not require Internet to access.
alcimedes: are you just going to use this session to try and upsell me on xfinity services?
alcimedes: that is not helpful
ComcastRep: Oh! No alcimedes.
ComcastRep: I am trying to explain as to why Comcast does not support Netflix for now.
ComcastRep: I apologize if you felt that I am trying to upsell our Product.
alcimedes: so suffice it to say, Xfinity/comcast is not going to offer support for this product in the future, for their internet service customers? alcimedes > is that accurate?
Thanks for posting this, I too look forward to when Comcast supports this. My ISP at work does support Open Connect according to that webpage. Ironically, that is a ADSL+ connection so I usually average about 10 Mbps down. While I can bring my Roku 2 XS to work, there is no 1080p or 3D TV available there.
Well, I chatted with a Comcast rep who was very nice, although by the end of it I felt like I was the one providing the assistance, lol. Here is a transcript of the chat for anyone who cares.
CHAT ID: 0E645931-7557-4285-9A5C-70E0689C7029
Problem: I am wondering if Comcast has plans to support the Netflix Open Connection Network anytime soon?
Perry > Hello Eric, Thank you for contacting Comcast Live Chat Support. My name is Perry. Please give me one moment to review your information.
Eric > My Issue: I am wondering if Comcast has plans to support the Netflix Open Connection Network anytime soon?
Perry > How are you doing?
Eric > I'm doing well, thank you!
Perry > That is good to know .
Perry > Please tell me more about your concern .
Eric > I was just wondering if Comcast had plans to support the Netflix Open Connect Network as many other ISPs have begun to do. It allows for higher quality streaming through Netflix as well as streaming of 3D content.