I was not aware that Comcast was increasing internet speeds across all tiers, usually it was about 20 Mbs DL 4.5 UP, ran speedtest earlier and was very suprised to see about 36 DL speed and 6 Up out of no where!! When did this happen, I checked my service I was signed up for as I have the triple play contract and it said Blast! Doesn't that meen technically I should be seeing even more speed than what I'm currently seeing?
Hmmm. Don't even know what that was all about. In any case, I did an instant chat with another Comcast employee. He did something on his end and told me that in about an hour or so I should have faster speed. Low and behold, my speed increased to 45/10. Still hasn't gone to 50/10 but that is OK. I'm happy anyway.
Did my thread get flagged as a troll? Or just that Kevin guy cause I read what he said and it definintly sounded like a major troll, I've had no problems with my comcast service I just want my 50/10 speed, lol.
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I got an e-mai from Comcast telling my speed had increased and how to power cycle the modem to get it. I did all that and got no increase in speed so I called. They asked me what I was getting and I told them 36/6. He said "Well that is really fast already". I said I know that but they told me I would get 50/10. He had no clue what I was talking about and went to check and came back and said it would not be until the end of March. I told him that no where in either my e-mail or the newspaper did it say that. He insisted it would automatically happen at the end of the month. So we shall see but personally I still think he had no clue. Another rep earlier (because I was transferred around) told me that it was in my area. Is there a Comcast rep out there that can give me correct info and tell me what to do? I live in Sutter Creek, CA.
I placed your zip code in on the comcast main website and it still says that blast is up to 30mbs, so I guess they haven't rolled out the upgraded speeds yet to your area. Everyone in the country on blast and extreme should have the upgrades by the 28th so keep checking over the next week. To see if you have the speeds reset your modem.
Well my local office said I was getting way higher than I'm supposed to and that Extreme 50 is what I was talking about and I told them that the offical forums said that Blast! is now 50/10 and they didn't have any clue what I was talking about, are you sure that's for everywhere? I live in Nashville TN
Also this is what it says when I go to services and look up Blast!
Get download speeds up to 30 Mbps and upload speeds up to 6 Mbps with PowerBoost®.
So has the website not been updated either, again my local Comcast office has no clue wth is going on or what I was talking about.
According to my local comcast office, Blast! in my area is not 50/10 it's 36/6 and that's even according to the comcast website itself so I think people are getting the Extreme and Blast mixed up or something
Comcast is upgrading speeds. Blast went from 25/5 to 50/10. 50/5 will go to 105/15. I gues 105/15 will get a price cut, unless it's the 200+ speed being mentioned in ads. Performance (not upgraded yet), will go from 16/2 (20/4 with PowerBoost) to 25/5 (no PowerBoost.)
Also, what model modem do you have? For these speeds, you want one that supports DOCSIS 3 (mulitple channels.)