Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,976

members

14

online now

1,954,653

discussions

Top

constantly receiving winter olympic popups while watching regular programs

ANSWERED
New Poster

constantly receiving winter olympic popups while watching regular programs

Starting today, 2/11, all programming on Comcast Xfinity is being interrupted by Winter Olympic  popups every 3-5 min...  Doesn't seem to matter which channel I am watching..  Have to hit exit on the remote to remove the ad...  Not sure if this is something that was selected on the remote in error..  Any ideas how to stop this?

Accepted Solution

Re: constantly receiving winter olympic popups while watching regular programs

Issues resolved,,,  power cycled the box...

View answer in context
Official Employee

Re: constantly receiving winter olympic popups while watching regular programs

https://www.xfinity.com/support/articles/x1-screen-saver

Check your settings




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Highlighted
New Poster

Re: constantly receiving winter olympic popups while watching regular programs

Issues resolved,,,  power cycled the box...