Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,239

members

971

online

29,944

topics

Top

channel 3 has no audio during Today show and some PBS shows. Computer voiceover on some channels

New Poster

channel 3 has no audio during Today show and some PBS shows. Computer voiceover on some channels

channel 3 has no audio during Today show and some PBS shows. Computer voiceover on some channels- Shark Tank"- ie... "Bob licks his lips." , "Anna and Bob" look at each other".  Also, "Vietnam War" with Ken Burns-  "soldier  drags body"....

Official Employee

Re: channel 3 has no audio during Today show and some PBS shows. Computer voiceover on some channels


cwatson51 wrote:

channel 3 has no audio during Today show and some PBS shows. Computer voiceover on some channels- Shark Tank"- ie... "Bob licks his lips." , "Anna and Bob" look at each other".  Also, "Vietnam War" with Ken Burns-  "soldier  drags body"....


Apologies for the issue and the experience that you described above. Sounds like DVS (Descriptive Video Service) got turned on.

 

The link below should assist:

http://forums.xfinity.com/t5/Non-X1-Service/Spanish-Audio-No-Audio-DVS-SAP-Secondary-Audio-Program/t...

  


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 258 views
  • 0 kudos
  • 2 in conversation