Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,648

members

1,623

online

28,818

topics

Top

cannot change channels

New Poster

cannot change channels

My 90 year old mother lives in another town and her tv will not change channels - volume will change and she can turn it on and off - what do we need to do?

 

Regular Visitor

Re: cannot change channels

This has happened to me before. I just turned off the power on the box and turned it back on. I don't know if it will work for you but you can give it a try.

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 111 views
  • 0 kudos
  • 2 in conversation