Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,483

members

1,176

online

29,345

topics

Top

can't upgrade online

New Poster

can't upgrade online

i am getting a message to call because i can not upgrade online. can someone please help me out so i can do this over the internet and not the phone? thanks

Official Employee

Re: can't upgrade online

 

Hello nharding818, I can assist you with getting access to upgrade your package online. Have you tried using another browser? Have you tried accessing your account through your "My Account" app? Are you logging in using the primary user on the account? 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 131 views
  • 0 kudos
  • 2 in conversation