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WWE Wrestlemania

Posted by
Frequent Visitor

Message 3 of 51
3,030 Views

My son ordered WWE Wrestlemania and it is not working.   What is the problem?  You would think that if you pay $54 for a service that it would be working.

50 REPLIES
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Message 1 of 51
2,158 Views

i ordered wrestlemania and its not coming on

Posted by
Silver Problem Solver

Message 2 of 51
2,153 Views

Hello,

This is a customer to customer help forum. You should call 1-800 comcast or 1-800 xfinity.

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Message 4 of 51
3,022 Views

Also ordered Wrestlemania and it is not working....can't believe this.  Can't get a tech person on chat or anybody on the phone.  What's the deal, Comcast?!?!?!?!?

Posted by
Contributor

Message 5 of 51
2,992 Views

mines not working either.  i ordered it at 12 today.  the guide said it started at 5.  im sure that was just preshow but as it got closer to 7 i called.  its 7:17 now, been on hold for 30 minutes and waiting to chat online for about 15.  getting really pd

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Message 6 of 51
2,961 Views

i cant get on and i ordered it for $64.99 for HD and NOTHING!!!! I have work in the morning and my kids have school.....i think the people that cant watch desreve a full refund and extras this is crazy best service ha!

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Message 7 of 51
2,960 Views

Mines not either...keeps saying "order as planned" when i hit buy....but its not starting  FRUSTRATED

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Message 8 of 51
2,942 Views

Spoiler
We can't get watch it either!!

 

Posted by
Frequent Visitor

Message 9 of 51
2,935 Views

This is really making me mad.  If they put this Pay Preview on my bill I will be so MAD!! 

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Message 10 of 51
2,904 Views

Same problem here too....ordered today at 12 and still noting been on hold for 20mins!!!!! This is b.s.....way to go Comcast.........I think I am gonna try Verizon.......THANKS ALOT!!!!!!!!

 

Posted by
Frequent Visitor

Message 11 of 51
2,877 Views

I have a houseful of teens who are here to watch Wrestlemania and NOTHING.  What is wrong with your service?

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Message 12 of 51
2,853 Views

i agree, comcast is supposed to have the best service, im gonna call direct tv tomorrow...this is so a waste of time and money

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Message 13 of 51
2,838 Views

Same here. No one answering phone at Comcast, although it says our order was confirmed we are getting NOTHING!!!

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Message 14 of 51
2,800 Views

so since my last comment got deleted.....this messed up....been on hold unnecessarily too long only to be told was going to be transferred again....will be demanding refund

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Message 15 of 51
2,774 Views

WOW!!!!!!! How sad is this? This started at 7 and here it is 730 and still nothing. it looks like i wasted 55 of my hard earned bucks. Way to mess up a birthday comcast. All i know is i better not be charged for this. So much for the best service around.

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Message 16 of 51
2,747 Views

Hey I just turned my cable box on and off and it came on!!!!!! Try that peeps!!!!

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Message 17 of 51
2,726 Views

Anybody that reaches a solution or explanation, please post on this thread so that the rest of us are aware.  Also will be demanding a credit in the a.m.  Also considering changing providers!!!!!  UUUGGGGHHHHHH

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Message 18 of 51
2,715 Views

didnt work

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Message 19 of 51
2,648 Views

turning it off and on didnt work for me Smiley Sad

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Message 20 of 51
2,625 Views

Didn't work for us either. Demanding payment tomorrow. Been on hold for 37 minutes

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Message 21 of 51
2,620 Views

didn't work

 

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Message 22 of 51
2,541 Views

40 minuets later It FINALE CAME on. It seems someone forgot to turn It on at the station

 

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Message 23 of 51
2,532 Views

still nothing..............

 

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Message 24 of 51
2,520 Views

still nothing here....maybe it's a wave and will reach everybody before the main event.

 

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Message 25 of 51
2,500 Views

zilch on my tv....40 minutes later...still on hold with "customer serverice"

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Message 26 of 51
2,462 Views

omfg!! I ordered it too and its not working. I cant get a hold of any one on the 24 hr chat room either. according to the automated system I owe them money. which i do but not that much.

 

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Message 27 of 51
2,448 Views

Nothing here! still on hold.I don't think anyone is in the call center. They all ran home. This is absolutely ridiculous.

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Message 28 of 51
2,386 Views

we did and still nothing its saying program is purchased

 

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Message 29 of 51
2,374 Views

been on hold since 630 got a rep to ansr 715 was told was going to be transfered to reapir rep and nothing still...still holding..stil demanding refund

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Message 30 of 51
2,372 Views

Same problem here. We ordered it, it is not on, they have charged our account. I have been on hold, and I am still holding for the last 50 minutes.  Customer service clearly is not a priority.

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Message 31 of 51
2,361 Views

how are you guys getting ahold of comcast i tried but closed and cannot even get a tech online

 

Highlighted
Posted by
Service Expert

Message 32 of 51
2,355 Views

FWIW, I did not order it. But I can say I am not surprised y'all are having trouble getting what you ordered.

 

This same thing happens with comcast  every time there is a big wrestling event on PPV.

 

Comcast cannot get it right. Call and demand that the charge be taken off your bill. If you get no joy with this post in the BILLING forum. We can give you alternate contacts.




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Posted by
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Message 33 of 51
2,317 Views

amygill7603 wrote:

how are you guys getting ahold of comcast i tried but closed and cannot even get a tech online

 


apparently they close at 7 but i called at 630 BEFORE they went home and the "customer service" thing to do is handle the issue BEFORE they all go home but noooooooooo.....

Posted by
Frequent Visitor

Message 34 of 51
2,307 Views

What a load of total BS.  I finally got someone on the phone and they said it was showing that it is working....was not working on MY end.  So, he reset service there and it works. This was after I unplugged and restarted my box and it still did not work.  However, he said that it was showing fine on our end before that.  I tell you one thing if they do not credit something to my account on this, I am switching service.  They know there is a problem and for someone telling you that it is working fine it is total BS!!! 

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Message 35 of 51
2,294 Views

Has anyone had any luck with actually unplugging their box, not just turning it off? We just did and it's doing some update... I'll let you all know if it works for me. First time I've every done payper view with any carrier and it's not making me feel it's worth it. I've been on hold over 40 minutes and all they say is "we know there's an issue, we have techs working diligently to fix the problem" 

 

Missed the entire preshow and opening acts... 

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Message 36 of 51
2,288 Views

I was having the same trouble but when I finally spoke with a tech rep, after 18 minutes on hold, he stated that the signal was sent to my 3 DTA boxes and NOT my HD box?!!!! How is that possible? I ordered it in HD and it was sent to my DTA boxes? lol These guys SUC!!!! He credited me $10 and it is now on my HD channel. Call Comcast and wait on hold for your order. Thanks Comcast!!! Idiotssss!

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Message 37 of 51
2,281 Views

unplugged box got no where still nothing....

Posted by
Frequent Visitor

Message 38 of 51
2,243 Views

We were on hold for well over an hour before someone finally answered.

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Message 39 of 51
2,195 Views

I ordered it 3 days ago, missed first hour, and after being on hold for an hour I finally got a tech...he credited my account $13 for the hour missed...Im sure my son will understand NOT, comcast you SUCK!

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Message 40 of 51
2,117 Views

What number are you calling to get to a tech??

 

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Message 41 of 51
2,082 Views

1800XFINITY....got right through

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Message 42 of 51
2,058 Views

whats going on tech no help  going elsewhere

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Message 43 of 51
2,053 Views

We called COMCAST and were on hold from 7:00 - 8:15. Finally someone answered said it should be on on 10 - 12 minutes. We will see!!!

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Message 44 of 51
2,024 Views

I have been on hold with 1 800 comcast for over an hour and still not able to watch wrestleMania We have miss 30 minutes of the event already is anyone going to answer the phones....

 

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Message 45 of 51
2,033 Views

Had the same problem with this ppv. I did 2 things: got on wwe webpage sent an eamil letting them know how much comcast is messing with them also letting them know where I was and then turned off and on the cable box after unpluging and have the computer at comcast send me a signal. So an hour and half into the ppv I am able to watch it!!!!!!!!

Posted by
Service Expert

Message 46 of 51
2,001 Views

rumphfam wrote:

Had the same problem with this ppv. I did 2 things: got on wwe webpage sent an eamil letting them know how much comcast is messing with them also letting them know where I was and then turned off and on the cable box after unpluging and have the computer at comcast send me a signal. So an hour and half into the ppv I am able to watch it!!!!!!!!


You and anyone else who finally get it AFTER it came one should also demand a credit. You purchased the ENTIRE event, not a PARTIAL event.

 

As stated above if you have problems with getting credit post in the billing forum.




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Message 47 of 51
1,996 Views

I am online with analyst, and hubby is on phone with tech...we will get in eventually!!!!

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Message 48 of 51
1,949 Views
I ordered the WM28 PPv today. Channel 501 said it was ordered, but it never came on. After an hour on hold, we finally got tech support on the phone. He said the order wasn't showing in the system. We went back and forth several times with me saying, My TV screen says it is ordered, and him saying, It's not showing in the system. I'm missing WM28 tonight. First thing tomorrow, I'm scheduling an installation with a new cable and Internet provider. I've been a Comcast customer dating back to your adelphia days. You will not get another cent from me.
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Message 49 of 51
1,968 Views

Its on!!!!!...guess I have to watch the beginning after the show

 

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Message 50 of 51
1,963 Views

still nothing for me....after having 2 different types of signals sent to box...still nothing.  did get a full credit, though.