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Tv won't come off of TBA screen after moving

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Tv won't come off of TBA screen after moving

I moved into a new apartment at the beginning of September and ever since I had my services switched over my tv won't move off of the TBA screen. I have restarted my router and my xfinity Motorola cable box yet nothing seems to work. I live in New Bedford 02745. Please let me know what else I should try.
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